Careers

National Research Institute Careers

Current Job Openings

Develop your clinical research career at National Research Institute. We have a team of clinical research professionals dedicated to providing healthcare advancements through clinical trials.

Admin Assistant/Reception – Westlake (DTLA)

Job Summary:
The AA/Receptionist position is key to providing administrative support across all aspects of the site operations.

Job Duties:

  • Answer business phone in a friendly, professional manner
  • Greet all patients and visitors in a hospitable, welcoming way
  • Ensure all patients and visitors sign-in at the front desk
  • Maintain lobby appearance for overall cleanliness and organization
  • Provide Spanish-English translation services when needed
  • Distribute daily labs and other documents for review + signature for management and Medical staff
  • Photocopy and file including filing of medical charts and records
  • Ensure pre-screening packets are copied and available for new patients
  • Make a photocopy of patient ID and request completed W9 form
  • Offer patient instructions for completion of forms as needed
  • Enter patient visit and visit outcome into Clinical Conductor
  • Provide patient compensation via Clincard system
  • Provide return visit cards for patients prior to leaving the clinic
  • Conduct daily/weekly inventory of office supplies
  • Complete inventory checklist for ordering per NRI procedures
  • Perform daily check of shared staff areas including internal bathroom for resupply
  • Place daily advertising and marketing materials at designated areas to promote site
  • Prepare for client meetings including refreshments, copies and other items as needed
  • Provide monthly staff calendar
  • Maintain vendor contact sheet
  • Organize office repairs and vendors as needed
  • Provide management with proactive communication about office improvements and equipment needs
  • Make confirmation calls to patients within 24 hours prior to scheduled appointment
  • Other duties as assigned
  • Clinical Research Coordinator – Westlake (DTLA)

    Job Summary:
    The CRC role contributes to the overall management and implementation of assigned research protocol. The CRC position is a key study team member working together with the Principal Investigator (PI) and other study team members to perform study specific procedures and visits. The CRC reports to the Project Manager (PM).

    Job Duties:

  • Carefully read, review and understand assigned research protocols
  • Participate in Investigators’ Meetings, web conferences and site selection meetings as requested
  • Complete all study related training as required per protocol
  • Practice good documentation practices per NRI’s SOPs and Good Clinical Practice guidelines
  • Carry out protocol procedures and clinic duties as delegated by and under the direct supervision of the Principal Investigator (PI)
  • Assist with the training of new Clinical Research Coordinators when requested
  • Ensure proper completion of source documentation at the time procedures are conducted
  • Assist the study team with corrections during CRA monitoring visit
  • Prepare for and participate in Quality Assurance (QA) and Food and Drug Administration (FDA) audits as needed
  • Support patient recruitment efforts and screening of new patients
  • Carefully assess and report any signs and symptoms of possible AEs/SAEs for study volunteers
  • Assist in patient education, counseling and reinforcement of study requirements when needed
  • Follow all NRI SOPs, Good Clinical Practice and FDA guidelines
  • Dispense study medication as authorized by and under the direction of the PI
  • Maintain Study Enrollment Logs as needed
  • Work closely with Regulatory staff in maintaining the study Regulatory binders
  • Ensure study and patient confidentiality is maintained at all times by following NRI’s SOPs and applicable HIPAA guidelines
  • Help to support a safe work place environment by observing the appropriate safety and occupational health rules and regulations
  • Ensure that the proper Informed Consent process is followed per NRI’s SOPs
  • Assist the PI and PMs with collecting lab results for PI review and follow-up care if needed
  • Other duties as assigned
  • Clinical Research Coordinator – Huntington Park

    Job Summary:
    The CRC role contributes to the overall management and implementation of assigned research protocol. The CRC position is a key study team member working together with the Principal Investigator (PI) and other study team members to perform study specific procedures and visits. The CRC reports to the Project Manager (PM).

    Job Duties:

  • Carefully read, review and understand assigned research protocols
  • Participate in Investigators’ Meetings, web conferences and site selection meetings as requested
  • Complete all study related training as required per protocol
  • Practice good documentation practices per NRI’s SOPs and Good Clinical Practice guidelines
  • Carry out protocol procedures and clinic duties as delegated by and under the direct supervision of the Principal Investigator (PI)
  • Assist with the training of new Clinical Research Coordinators when requested
  • Ensure proper completion of source documentation at the time procedures are conducted
  • Assist the study team with corrections during CRA monitoring visit
  • Prepare for and participate in Quality Assurance (QA) and Food and Drug Administration (FDA) audits as needed
  • Support patient recruitment efforts and screening of new patients
  • Carefully assess and report any signs and symptoms of possible AEs/SAEs for study volunteers
  • Assist in patient education, counseling and reinforcement of study requirements when needed
  • Follow all NRI SOPs, Good Clinical Practice and FDA guidelines
  • Dispense study medication as authorized by and under the direction of the PI
  • Maintain Study Enrollment Logs as needed
  • Work closely with Regulatory staff in maintaining the study Regulatory binders
  • Ensure study and patient confidentiality is maintained at all times by following NRI’s SOPs and applicable HIPAA guidelines
  • Help to support a safe work place environment by observing the appropriate safety and occupational health rules and regulations
  • Ensure that the proper Informed Consent process is followed per NRI’s SOPs
  • Assist the PI and PMs with collecting lab results for PI review and follow-up care if needed
  • Other duties as assigned
  • Call Center Specialist – Huntington Park

    Job Summary:
    The Recruitment Screening Specialist provides services to support recruitment of participants into clinical research studies.

    Job Duties:

  • Responsible for daily inbound and outbound calls for all sites
  • Explain and provide accurate study information, answer queries/concerns and promote all NRI sites/studies
  • Conduct participant phone pre-screen and schedule appointments to ensure site enrollment expectations are met
  • Match potential participants to enrolling or upcoming studies and sites
  • Keep accurate documentation of calls and participant information in appropriate call logs and in Clinical Conductor or other portals/systems as needed
  • Call participants to inform them about new and upcoming studies
  • Return messages within 24-48 hours in a friendly and professionally manner
  • Send patient appointment reminders via emails and/or text reminders
  • Work closely with Site Patient Recruiter, Administrative Support and Off Study staff to attain a list of leads and maintain robust schedule of participants for all sites
  • Update and maintain NRI patient database, including but not limited to updates to patient’s status and medication
  • Escalate issues of customer dissatisfaction to supervisor
  • Responsible for study portals and maintaining sites and keeping site recruiters informed on results of leads
  • Discuss and promote patient referral programs with all patients
  • Send out postcards and study flyers to participants
  • Maintain weekly metrics for all activities including but not limited to a monthly report of call center metrics including all leads and outcomes
  • Recognize, document, and alert management team of trends in participant calls
  • Represent NRI in a courteous, positive, and professional manner always
  • Other duties assigned
  • Site Patient Recruiter – Huntington Park

    Job Summary:
    The Site Patient Recruiter provides services to support recruitment of participants into clinical research studies.

    Job Duties:

  • Perform patient recruitment activities both onsite and offsite for enrolling studies as directed by Supervisor and Site Management
  • Search for opportunities to further enhance recruitment efforts by suggesting and organizing community outreach events and relationships
  • Update and maintain NRI patient database, including updates to patient’s status, demographics, medical and medication information
  • Be the primary contact for call center when questions or issues arise pertaining to patient appointments or study criteria
  • Responsible for daily calls, emails and/or texts reminding and confirming patient appointments
  • Perform phone pre-screens with potential study participants as needed in support of Call Center and to ensure site enrollment expectations are met
  • Discuss and promote patient referral program with all patients
  • Review patient charts and database to create study contact list for Call Center and/or t o use for patient scheduling
  • Design and implement the overall recruitment strategy for site in collaboration with Patient Recruitment Director and Site Management teams.
  • Communicate advertising ideas and plans to Director of Patient Recruitment and Site Management during weekly meetings
  • Design and obtain approval for patient recruitment advertisement
  • Interface with Regulatory and the Sponsor to obtain IRB approval of advertisement
  • Track and update advertising expenses and invoices on the Ad Spend report on a weekly basis
  • Strategize allocation of advertising budgets
  • Daily tracking of advertisement outcomes in the Monthly Master Call Log to help make future decisions
  • Maintain weekly reports and collection of metrics for all recruitment activities including but not limited to a Monthly report of call center metrics including all leads and outcomes
  • Report patient enrollment metrics in the daily metrics tracker for assigned site
  • Work closely with site team to ensure new patients are seen in a timely manner and in a warm, friendly manner; escalate concerns such as long wait times or patient dissatisfaction issues to Director of Patient Recruitment and Site Management
  • Explain and provide study information to possible patients and promote other sites/studies as needed
  • Represent NRI in a courteous, positive, and professional manner always
  • All other duties as required
  • Site Patient Recruiter – Westlake (DTLA)

    Job Summary:
    The Site Patient Recruiter provides services to support recruitment of participants into clinical research studies.

    Job Duties:

  • Perform patient recruitment activities both onsite and offsite for enrolling studies as directed by Supervisor and Site Management
  • Search for opportunities to further enhance recruitment efforts by suggesting and organizing community outreach events and relationships
  • Update and maintain NRI patient database, including updates to patient’s status, demographics, medical and medication information
  • Be the primary contact for call center when questions or issues arise pertaining to patient appointments or study criteria
  • Responsible for daily calls, emails and/or texts reminding and confirming patient appointments
  • Perform phone pre-screens with potential study participants as needed in support of Call Center and to ensure site enrollment expectations are met
  • Discuss and promote patient referral program with all patients
  • Review patient charts and database to create study contact list for Call Center and/or t o use for patient scheduling
  • Design and implement the overall recruitment strategy for site in collaboration with Patient Recruitment Director and Site Management teams.
  • Communicate advertising ideas and plans to Director of Patient Recruitment and Site Management during weekly meetings
  • Design and obtain approval for patient recruitment advertisement
  • Interface with Regulatory and the Sponsor to obtain IRB approval of advertisement
  • Track and update advertising expenses and invoices on the Ad Spend report on a weekly basis
  • Strategize allocation of advertising budgets
  • Daily tracking of advertisement outcomes in the Monthly Master Call Log to help make future decisions
  • Maintain weekly reports and collection of metrics for all recruitment activities including but not limited to a Monthly report of call center metrics including all leads and outcomes
  • Report patient enrollment metrics in the daily metrics tracker for assigned site
  • Work closely with site team to ensure new patients are seen in a timely manner and in a warm, friendly manner; escalate concerns such as long wait times or patient dissatisfaction issues to Director of Patient Recruitment and Site Management
  • Explain and provide study information to possible patients and promote other sites/studies as needed
  • Represent NRI in a courteous, positive, and professional manner always
  • All other duties as required
  • Outpatient Clinic Coordinator – Santa Ana

    Job Summary:
    This position will conduct clinical intake services for all outpatient clinic visits for patients not currently enrolled in a research study under the direction of a qualified healthcare provider (HCP). Must have the ability to analyze information provided by the potential participant to determine study participation eligibility.

    Job Duties:

  • Conduct outpatient visits for new and ongoing patients not currently in a research study
  • Provide patient education and treatment options in the outpatient clinic as directed by Principal Investigator and/or medical providers
  • Responsible for the maintaining and growing our research database, including updating medical histories, updating the database with participant data, maintaining patient status, and ensuring all current outpatient clinic data is entered in NRI’s patient database by the end of each business day
  • Identify possible study participants for currently enrolling and upcoming research studies by reviewing patient charts prior to study start and maintaining updated potential study participant lists
  • Review potential study participants with Project Managers, Site Director and/or Principal Investigator/Sub-Investigator
  • Recruit subjects/patients: Speak to potential participants face to face and on the phone to identify their fit with current studies and answer any questions they may have using the screen sheet process
  • Contact patients from a variety of sources including, but not limited to, previous study patients, database entries, health fairs, advertising, brochures, personal referrals
  • Schedule appointments for qualified patients
  • Track the number of patients contracted for in each study and ensure that subject enrollment is met or exceeded according to contract and within sponsor-provided timelines
  • Create spreadsheets for sponsor to justify recruitment efforts internally
  • Provide medication to patients under supervision of the attending physician” and/or sub-investigators.
  • Order medications for the clinic
  • Obtain vitals sign including BPs, respiratory rate and pulse from patients, when needed
  • Obtain blood samples from patients, when needed
  • Process pharmacokinetic/pharmacodynamic samples according to instructions provided, when needed
  • Maintain required IATA, “Shared Care” Blood pressure certification as necessary
  • Maintain Bloodborne Pathogen Exposure Control Program
  • Maintain required CPR certification
  • Handle Hazardous waste
  • Ability to work independently
  • Other duties as assigned
  • Regulatory Coordinator – Huntington Park

    Job Summary:
    The Regulatory Coordinator (RC) is the regulatory lead for all assigned studies. The RC will provide leadership and oversight of the entire regulatory process from study award to study closure.

    Job Duties:

  • Manage and oversee all regulatory start-up activity including IRB submission and regulatory package needed to ensure study start and approval
  • Supervise and provide mentorship to Regulatory Associates
  • Participate in clinical operations meetings on a weekly basis
  • Provide clear, concise and timely updates on all regulatory start-up activities
  • Proactively identify potential regulatory delays or issues with study start-up
  • Communicate potential issues to management
  • Provide positive and professional communication with sponsors, monitors and IRBs
  • Prepare in advance for monitor visits; ensure filing is up to date, queries have been resolved
  • Oversee annual development and renewal of NRI SOPs in coordination with management
  • Co-lead audits from any regulatory or sponsor agency in conjunction with PI and Study CRC
  • Provide quality checks on study regulatory binders and ICFs
  • Develop and maintain a shared Trial Master File system that to be accessed and shared with Regulatory team
  • Follow-up for numerous issues concerning clinical trials:
    • Amendments (Regulatory administrator back-up)
    • Addendums (Regulatory administrator back-up)
    • Changes to consent forms
    • ND Safety Reports and investigator brochures
    • Protocol Deviations (Regulatory administrator back-up)
    • Responsible for Regulatory/IRB issues during CRA visits (Regulatory administrator back-up)
  • Generate memos as directed or as needed
  • Update Upcoming New Studies List as necessary
  • Other duties as assigned
  • Medical or Nursing Assistant – Westlake (DTLA) & Community

    Job Summary:
    The Patient Screening Coordinator (PSC) will support the recruitment team by performing medical and administrative duties. He/she will also coordinate and participate in operational activities associated with the patient recruitment outreach program, perform related community relations activities, and other related work required for the success of the project.

    Job Duties:

  • Obtain vital signs, blood samples (for glucose testing and A1C), perform liver ultrasounds, medical history intake, and other medical duties in the community
  • Responsible for setting the area for patient examinations as well as maintaining the exam area clean, neat, and sterilized for every patient.
  • Responsible for ensuring medical/laboratory supplies are organized and stocked
  • Able to travel with the patient recruitment outreach team to the assigned location(s) per day and available to work weekends as needed
  • Organize patient flow during the events
  • Assist with checking-in patients and handing out flyers to promote NRI, if needed
  • Use Clinical Conductor to keep detailed and complete patient visit information
  • Provide study information to possible patients and promote all sites/studies
  • Discuss and promote patient referral program with all patients
  • Help schedule appointments, answer calls, send emails and/or text messages reminding and confirming patient appointments in an empathic, compassionate manner
  • Perform patient recruitment activities both on and offsite for all enrolling and upcoming studies as directed by supervisor
  • Help maintain weekly reports and metrics to present to NRI Management
  • Search for opportunities to further enhance recruitment efforts by suggesting and organizing community outreach events and relationships
  • Work closely with clinic administration and off study teams to ensure new patients are welcomed, followed, and offered study participation
  • Collaborate with call center, site patient recruiters, and other departments as needed to ensure enrollment goals are met
  • Provide excellent customer service and maintain a professional attitude under all circumstances
  • Maintain confidentiality of information relative to patients
  • Represent NRI in a courteous, positive, and professional manner always
  • Other duties as assigned
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